In 2005, Charles was asked to speak after a fatal shooting rocked St. Mary Medical Center.
Charles gained international recognition for passionately speaking about the fatal events that occurred in the emergency department of St. Mary Medical Center. Since then, he has dedicated his career to helping others within healthcare to develop work cultures that are healthy and happy. His lectures embrace the turbulence and emotions that erupted from that traumatic event, while trying to re-establish a safe environment for patients as well as staff.
Who Is Charles Kunkle?
Professional. Speaker. Author.
Energetic, funny, and passionate about the healthcare industry, Charles Kunkle’s 8 step game plan for leaders has helped countless healthcare institutions throughout the United States achieve incredible results in both patient satisfaction and caregiver engagement at an affordable price. His presentations and workshops are a necessity as healthcare changes and government agencies and private insurers tie reimbursement directly to the patient experience.
As a healthcare leader for over 25 years Charles grew frustrated as healthcare changed and many institutions switched their focus from caring for patients to meeting government and administrative metrics and percentile requirements. This misguided focus shifted from what really matters in healthcare and that is caring for the bedside caregiver. Patient satisfaction is the indirect measure of how much the bedside caregivers are engaged. Without their buy in the pursuit of patient satisfaction will always be unachievable.
BUY THE BOOOK!
No Time To Care is a step-by-step guide for healthcare leaders that will help to ensure bedside caregiver engagement. This results-proven game plan will help to energize and empower your healthcare team and ensure the results you are seeking!
I had the chance to see Charles present and was impressed with his enthusiasm, professionalism and knowledge of the subject matter. He is energetic, entertaining and draws you into the presentation. He has the ability to present the content in a fun and engaging format which helps the participant walk away with knowledge and feeling empowered to implement new ideas. It is always a pleasure to see Charles present.
Ron Kraus MSN, RN, CEN, ACNS-BC
Clinical Nurse Specialist
If you remember a person crying her heart out after watching your presentation yesterday it was me. I am sorry that I broke down so badly but this is the first time I ever realized that I have wasted 15 years of my nursing career doing the minimum when I could have done wonders by helping people. I truly believe in helping people and I try to be a little different on my unit to bring some extraordinary care in my department. I started doing hand massages on the patients and their families.Every slide of yours was so powerful and there was never a dull moment in your presentation. I am a nurse manager and I myself believe in bringing the best out in people. Thank you.
Meena Devi, CNOR, MSN
Nurse Manager | Ambulatory Surgery Center
St. Joseph’s Medical Center
Charles Kunkle gets it. A masterful storyteller and solid leader, Kunkle shares his lessons learned in the trenches of the ED. Kunkle’s leadership style is a great balance of clear accountability and light-hearted fun that comes through in the pages of this book. A great patient experience begins and ends with a healthy, functional team. Kunkle shares important techniques for building and sustaining an accountable team that is sure to deliver a positive patient experience.
Kristin Baird, RN, BSN, MHA
Founder and CEO, Baird Group
Author of Raising the Bar on Service Excellence
“(Charles Kunkle’s) enthusiasm and expertise brings the kind of quality to our programming that makes this conference a premier event for the Capital region. I look forward to a continued relationship … and future programs.”
Reina Del Rio, MBA, BSN, RN-BC
Lead Nurse Planner
“I absolutely loved Charle’s book. And am now sharing with some of my nurse coworkers. I even had a physician ask me if he could borrow it. It’s so insightful on how we communicate or rather the lack of communication we experience within healthCare today. Lots of humor, personal stories, anecdotes. I have actually seen Charles Kunkle twice now as the keynote speaker. Every time I hear him as a speaker the message is just so inspiring that I wish all of my nursing staff could go and watch and hear him also. This book will move you and make you laugh and create a lot of insight as to how you handle particular patients and family members and people in your life in general. Thanks for writing it!”
“WOW. I don’t remember the last time I cried and laughed equally during a single lecture.”
“This presentation was so real to life. It helped me to learn to see the situation through the patient’s eyes and not be judgmental. Great speaker.”
“I dont think I ever had more fun learning. Who looks forward to a 3 hour workshop That’s what I was thinking when I heard I had to attend but the time flew by. Charles really has a way taking important concepts and doing exercises that are fun to do and in the end teaches the skills necessary to take care of our patients! Thanks for inviting me!”
Allison Tammy RN
Meritus Medical Center